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The main drawbacks of physical cash are that it is not failure free
(a consumer will fail to make a purchase if she does not have enough
cash in her wallet), and that it is not maintenance free (a consumer
has to monitor the balance in the wallet and visit ATM’s in
order to maintain it). Electronic cash products have been implemented
by imitating physical cash electronically. Accordingly, they have
inherited the same drawbacks: 1) the consumer will fail to make
a purchase if the stored value balance on the card is lower than
the transaction amount, and 2) they have to maintain the balance
by visiting load devices. Since physical cash is not going to disappear
in the near future, electronic cash has “double the trouble”
effect: consumers have to maintain the balance of physical cash
and electronic cash in their wallets.
Looking at transaction economics, the major issue with electronic
cash products is that they require fully accounted backend systems
with a shadow account for each card in order to maintain the integrity
of the system. Stored value is typically implemented as a number
(value) in the register on the card. The value in this register
is changed during purchase transactions at point of sale terminals,
and load transactions at load devices. In order to ensure that security
has not been breached and that nobody is introducing fraudulent
value, all offline transactions have to be uploaded to the backend
system and posted to corresponding card shadow accounts. System
integrity is verified by checking whether the consumer is spending
more than the amount being loaded on the card (all loads must be
on-line and they must be posted to the shadow account). This introduces
fixed per transaction costs (a cost independent of the transaction
amount) and maintains the zero sum game between the merchants, acquirers
and issuers. The transaction fees are too high for the merchants,
so the majority of low-ticket merchants do not accept the cards.
Wide acceptance at retail outlets (ubiquity) is critical for consumer
acceptance of a product that targets everyday cash purchases. Based
on the above it is clear that electronic cash products offered no
significant benefits compared to physical cash and for that reason
they have been rejected by consumers and retailers alike.
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